24x7 Ops, -- BPO with Domain Knowledge, Process Skills and Technology
24x7 Ops combines domain expertise, process skills and technology (customizable web-based workflow systems) to deliver world-class knowledge-intensive business processes for our clients. We ensure that the same job is done better and more cost-effectively by eliminating non-value adding tasks.
Premium Audit Services:
With experienced, dedicated, PAAS Certified Auditors, 24x7 Ops offers cost effective, high quality, value-added Premium Audit Services for all NCCI and Independent bureau states.
- Mail/Phone audits: Our service would provide quicker turnaround times, better quality and be more cost effective – timing is good because of the Carriers migration to more phone audits due to the soft market.
- Physical audits:Utilizing our broadband technology, scanning capability and digital camera will greatly enhance the timing, quality and cost of these types of audits – this will allow your auditors to be more efficient by spending more time analyzing data and handling more site visits than keying in data. This will also help when you’re utilizing junior auditors – our experienced back office audit team will not only load the data into audit worksheets, properly assign classifications but also provide a list of questions to clarify any gray areas.
- Quality review: Our experienced and PAAS certified quality team is currently doing a quality review of audits completed by AIG internal auditors as well as other Fee Companies and providing them the quallity metrics in order to improve the overall quality of each audit and auditor.
- Automation: Our web-based Workflow Management System (Audit Tracking System) offers a unique experience for clients enabling them to assign work, track audit status and view/download summary reports on-line.
24x7 OPS has superior technology with field audit software, a web-based workflow tracking and management system, domain expertise and PAAS certified auditors. This coupled with a unique business model that emphasizes speed, quality and cost effectiveness positions us to be a dominate player in this industry.
