Domain Knowledge, Process Skills and Technology
24x7 Ops combines domain expertise, process skills and technology (customizable web-bases workflow systems) to deliver world-class process outsourcing. We ensure that the same job is done better and more cost-effectively by eliminating non-value adding tasks.
Training and Certification
24x7 Ops has in house developed training programs to advance specialized domain knowledge, across individuals and customer engagements, through extensive training and certification programs.
Technology Solutions
24x7 Ops leverages extensive technology capabilities in insurance & Financial platforms to deliver integrated business solutions to our clients.
Offshoring Enabling Solutions
24x7 Ops uses custom developed Web-based Workflow Management Systems (ePremiumAudit, eLossControl and PLAS/CPLAS) to enable end-to-end capabilities of any BPO service making it simple for both online and paper-based processes. Our Capabilities included
- Document management (scanning, imaging, hosting)
- Work Management - Assignment / Reassignment / Approvals
- Online status tracking
- Event History
- Client Defined Management Reports and adhoc Reports
- Custom Forms
Quality
Our eSCM based quality processes provides us with a strong foundation to gain rapid entry into international markets. Our high quality processes ensure that the client gets quality service on time within cost and thus it moves up the value chain. Regular audits, adoption of industry standards and periodic customer feedback help us assess and continuously improve our operations. it is more of an attitude where Associates are obsessed with maintaining highest quality standards and delivering 100 per cent defect-free services to customers.
Well defined quantifiable quality and process metrics
Established eSCM methodologies and processes
Automation to streamline operations and reduce errors
24x7 Ops is focused on providing its customers with the highest quality of service and to do this, we have diligently worked on creating a multi-level quality review process.
Our Six Sigma based quality processes provides us with a strong foundation to gain rapid entry into international markets. Our high quality processes ensure that the client gets quality service on time within cost and thus it moves up the value chain. Regular audits, structured facilitation, peer reviews, inspections prior to delivery, adoption of industry standards and periodic customer feedback help us assess and continuously improve our operations.
The following is our value proposition to clients in terms of quality:
- Well defined quantifiable quality and process metrics
- Established methodologies and processes
- Automation to streamline operations and reduce errors
- Marked improvement in service levels
- High accuracy levels of 99%+
- Lower cost of rework
